Watsco, Inc. HVAC Pro+ Mobile App Privacy Policy

OVERVIEW

Watsco, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this app: Watsco, Inc. HVAC Pro+.

This privacy policy sets out how this App uses and protects any information that you give the App while using it. The App is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this App, then you can be assured that it will only be used in accordance with this privacy statement. The App may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

  • Contact information including name, email address and phone number.
  • Location information such as approximate location, postal code, etc.
  • Other information relevant to activity including App interactions, search history and crash logs.
  • Any photos or documents the user selects to upload.
  • We generate an internal User ID for internal logging.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with better service and, in particular, for the following reasons:

  • Internal record keeping and debugging.
  • We may use the information to improve our products and services.
  • If you opt to allow our App to send push notification messages, we may periodically send promotional messages about new products, special offers, education material, changes in branch hours or other information which we think you may find interesting. You may turn these notifications off at any time using the device settings. The message will still be delivered in the app's message center but will not be sent as a push notice.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or in an App message. We may use the information to customize the App according to your interests.
  • We may track usage within the App, to help diagnose problems with our server and feature usage to help us improve the App.
  • We also ask for feedback. The user’s contact information is provided here or from settings and used to contact them if we have any questions about the feedback or to provide responses. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
  • We may use location information to help find the nearest branch to your current location, to provide product availability at branches near you, and to provide driving directions to a branch. We do not track your location in the background while the app is not in use. You may turn Geolocation/ GPS off at any time using your device settings.

SECURITY

We are committed to ensuring that your information is secure. Watsco uses the latest in digital security to safely store identifying information, including firewalls, access control lists and data encryption. Customer account information is password protected for privacy and security using industry standard encryption methods, and only authorized individuals have access to customer information. Watsco's security and privacy policies are periodically reviewed and enhanced as necessary.

Company employees are bound by policies that prohibit divulging visitor information to other non-related parties.

LINKS TO WEBSITES

This policy does not apply to any company or person that is not owned, operated or managed by Watsco, and does not apply to any other companies' or organizations' websites to which Watsco links. The App may contain links to other websites of interest. However, once you have used these links you may leave the App, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

WEBSITE USE OF COOKIES

For some services, such as ‘Checkout', we direct users to our website. Any use of Cookies - or of other tracking tools - by us or by the owners of third party services used by us, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User. Failure to provide certain Personal Data may make it impossible for us to provide its services. Our website does allow the user to 'Reject All Cookies’ if they choose to do so.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following way:

  1. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information provided below in the next section.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be assessed for processing request. If you would like a copy of the information held on you, please email us this request using our Contact information provided below.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible to the address below. We will promptly correct any information found to be incorrect.

OPT-OUT | CONTACTING US

Our App provides users the opportunity to opt-out of receiving communications from us and our partners. This site gives users the following options for removing their information from our database, to not receive future communications or to no longer receive our service.

● You can send an email to MobileAppsDev@watsco.com

● You can send mail to the following postal address:
Mobile Apps Development Team
c/o Watsco, Inc.
2665 South Bayshore Dr, Suite 903
Coconut Grove, FL 33133

Contact us if you have any questions about this privacy statement, the practices of this app, or your dealings with the Web site.

Thank you for using our app.

POLICY CHANGES

Watsco, Inc. reserves the right to change this Privacy Policy from time to time, and no public or private notifications will be made concerning any modifications or amendments. It is the customer's responsibility, as a user of the Watsco mobile app/website, to read this and other policies and to stay up to date with any changes. Your continued use of this mobile app/website after the posting of any revised Privacy Policy shall constitute your acceptance of the Privacy Policy in effect at the time it is posted to the website or to the mobile apps.

WATSCO BUSINESS UNITS

Tap on the business unit name to access Watsco, Inc. subsidiary's eCommerce site Privacy Policy.

Last modified date: June 24, 2022